Dear Pruners and VORTIME
Since my post yesterday requesting VT to get in touch I have had no response either here or via email. We checked the telephone numbers on the website this morning. One went through to our Front desk and the other to an answer service in marketing, which I don't like, but it was early.
Also on the contact page are email addresses and a fax.
Since I have had no reply to my offers of help I have to conclude one of 2 things.
1. Either this is a wind up by a sad individual possibly from a rival company (the paranoid answer).
or
2. VT has thoroughly researched this, and has decided to go elsewhere.
I just hope his or her decision has not been based just on the fact that where he's going to answered the phone. Make sure you talk to current customers if possible.
My offer of help still stands, I would be the first to admit that we are not perfect in the Initial contact department, but we are trying to improve.
Regards and good luck to all.
PFD