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Old 27th Jun 2009, 20:13
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ExXB
 
Join Date: May 2009
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Have you tried the AUC?

Geoff,
As a first step I would try the Airport Users Council. They are the UK's NEB (National Enforcement Body). They may already have a handle on your particular flight (or is it flights?).

Re-scheduled implies that the flight did operate, but late and from a different departure point - rather than Squeezy reaccomodating you on another, already scheduled flight from Luton. If this is what happened I think your argument (and least in terms of what the Regulation says) is weak.

IF (and I admit it's a big IF) what they say is correct, the Regulation requires them to cover the costs of your 'care' - food, communication, hotel, transfer between airport and hotel and airport. But 'compensation' is not applicable.

Their view is that they did operate the flight, some hours late and from a different departure point.
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