To ensure a continual customer focus the Director of Customer should liase with the Branch Chairman or convener of the relevant union branch in order to discuss the nature, extent, and time scales of the disruption.
Any element expressly contained within the disruption agreement may be used, but will be confirmed in writing to each union within 3 hours of its initiation.
Are we in the 1970's here?!? So to keep a focus on the customer the airline that owns and operates the aircraft has to have a Director go via the union where any other sensible way of operating in disruption is to just get on with getting the operation back on track rather than getting involved in pointless red tape! I think they might think it is a communist style Government organisation, surprised they haven't said the board should be convened for such an occasion!