And I'm sorry, but I can't let
Why do people here pontificate about things they have absolutely no idea what they are talking about?
go unchallenged.
It is precisely because so many of us DO know what we are talking about that we are happy to challenge the assertions of BASSA. Many of us have worked for other airlines, both in the uk and abroad, in both charter, scheduled and freight. We KNOW how cushy life is for cc in BA and we KNOW that service standards are just as high with other operators.
Any cc in BA who have worked for other airlines will confirm this. A recent quote, here on Pprune, was that working full time in BA was akin to "semi-retirement" compared to it's competitors. Far too many cc in BA do not have this comparison to make, and so have been brought up on an unremitting diet of "you are the best, your service is indispensable", a message repeated ad nauseam by both management and union.
Now it is true that, in a service industry, a well motivated customer contact workforce is a big asset. But such considerations have to be tempered by a morsel of economic awareness, and this is where BASSA have let their members down most of all. By refusing to negotiate changes in the past to reflect the changing fortunes of the industry, they have caused a massive disparity to build up over their members pay and conditions relative to others in the same industry, and within the company. As such a massive correction is not only inevitable, but well overdue. The time has now come for that correction.