Service will not be a problem if the crewing level is cut. It's not only about the number of crew that matters but also the ATTITUDE of the crew. They do it splendidly at LGW and look at the response from our customers. The vast majority says the service LGW is far superior than LHR.
It makes me think. If they reduce the crewing level at LHR, where the service is less superiour than LGW, think how awful the service must become? If crew comes to work with this attitude of course it will have an affect on the service.
Stall Pusher, it shows in the service you say. It certainly does. On my last trip, a night stop in the US, the CSD said if we could complete the service within a certain time we would get 80 minutes crew rest but the service had to be done quickly!