Guv,
As a pilot I am not trained to verify a persons Identity. All I can go by is the paper work he brings. If that paperwork is fouled up AND he has a bad attitude, then I have no choice but to deny him boarding.
When the FAA does an audit of a flight looking to hang a pilot, the first place they start is the paperwork.
The Gentleman in question brought incorrect paperwork. A phone call to his superiors is not going to change the paperwork unless THEY run down to the gate with correct paperwork.
He had the wrong paperwork plus a bad attitude. He could have just as easily called his superiors and had them run correct paperwork to the gate. That was his problem, not the airline's. The airline must verify that his paperwork is correct, not assist some potential terrorist into gaining armed entry to the aircraft.
To do any less than deny him would smack not of racism but
NEGLIGENCE! , but obviously in your fantasy airline world you don't understand the responsibility for a plane load of lives.
Wino <img src="mad.gif" border="0"> <img src="mad.gif" border="0">