Yes Tanglefoot, NATS Senior staff were pretty poor (Well, OK, Gloves Off they were CR*P) at giving honest and truthful information about the move to Swanwick. Goodness only knows why, it was VERY obvious that the system wasn't ready!!!!!
I still take issue with the thought that having our technicians/engineers/analysts/system experts (amongst which I'm counted) would actually have picked up the problem and resolved it PDQ. Also we have started and re-started the system quite literally hundreds of times without any serious problems. This was, not to trivialise things, just a 'Gotcha!'