Take3Call5
1.Agree with your definition of the ‘offending COTS’ product.
2.Agree that this problem was ‘fixed’ by restarting a single workstaion. My point is that with your highly skilled technicians (a term I think your engineers will liken to an ATCO being called an operator), this problem would have been deduced before it became a problem at splitout time. This time it was a network problem. Next time it could be something completely different. Doesn’t it make sense to have your system experts present at the only time you stop/start the system – the time it is most likely to fail/run into problems.
As for my last jibe. NATS has a pretty bad record at admitting bad news to itself, after all, how many of us were misled into relocating to Hampshire early on promises of it will be operational 96/98/2000/2001 etc.
