Slightly off topic as about BA's approach overall ... calling Exec Club today about booking where I could not find the information on line. After automated greeting and first selection, I was given an advert for travel insurance. No opt out, no 'Press 5 to listen for more information' just 50 odd seconds of detailed advertising. If I wanted travel insurance, that was enough to put me off. How do they imagine that unasked for advertising will please the customer? It wasted my time.
The agent was very helpful (of course) and gave me all the answers to the questions that had not been on line.
Later, I got an email advert (unrelated and a coincidental arrival) that was addressed:
Mr Sample, boost your BA Miles with British Airways and Avis
I suspect that they sampled the wrong data and wonder how many got that post, before they corrected it!
Last edited by PAXboy; 24th June 2009 at 18:34.