The real issue is the usual modern approach of nobodies wanting their 2 minutes of fame. Anything to get in a paper and slag someone off. And of course the Daily Mail with its usual high journalistic standards making sure they get all the facts before publishing!!!!
The flight wasn't even a TCX aircraft but a sub charter from Mint in Spain. I guess some of the explanation was lost when a spanish speaker did his best to explain the problem to a bunch of ignorant SLF. But never mind, they chose other 'much' safer carriers to get home at their own expense. I despair with people these days
