im not sure if its the same with Ey but with EK you have to wait 6 months from assessment/interview day to re-apply IF you are unsuccessful on the day and if you make it to the interview you have to wait one year from interview. SO has it been one year from interview? maybe its just the computer system and maybe you can cancel your current account and create a new one? BUT I dont think theres very much point at the moment since there are no more assessments planned this year after tomorrows one. Maybe just wait until assessments are happening again and apply then.