Jesus wept. Is this all there is to report today?
I've never been to Palma but wouldn't the inbound and outbound pax be seperated?
Also a little fact here has anyone here even been the target of a disgruntled group with a ringleader? I doubt even the most experienced Captain could calm an irate group down. All it takes is one person to be a bit daft, i.e. some young girl calling home to run around saying "My Mum says not to get on" and you end up in a situation that rapidly becomes uncontrollable. It's nothing to do with customer service training or the presentation of the issue and everything to do with mob mentality.