PPRuNe Forums - View Single Post - Jetstar does it again!
View Single Post
Old 20th Jun 2009, 02:23
  #30 (permalink)  
breakfastburrito
 
Join Date: Apr 2008
Location: On a long enough timeline the survival rate for everyone is zero
Posts: 731
Likes: 0
Received 0 Likes on 0 Posts
Pedota, much of what you say is valid, however, perhaps there are some other things that lurk beneath the surface in the LCC vs Full Service argument.
Things that I believe many people will find optional, and are prepared to do without or purchase as an add-on.
* Food
* Beverages
* Baggage allowance
* Longer checking times

The dark underbelly appears when things don't always go as planned, these pages are detail some of the LCC model weaknesses:
* Fine print
* Delay handling & rebooking
* No spare aircraft capacity to cover WX/mechanical delays.
* lack of overnight accommodation in case of WX diversions (Being tossed out of the terminal at 11pm in Sydney without accommodation)
* Baggage allowance policy, being slammed at check-in for mega $$ for additional baggage above allowance, see fine print.
* Inflexibility for missed flight, change travel times.
* Flights cancelled & being rebooked on alternative dates & times that often negate the reason to travel (special events short trips)

LCC's derive much of the cost control from a much smaller, rigid business model, revolving around maximising aircraft utilization, maximising revenue from pax mistakes/inability to read fine print. Further, time sensitivity is not an issue. The pax bears more risk, in return for a lower price.
That is not to say that there is no place for the LCC model, it is a question of trading cost for flexibility & bearing risk. The downside of the Full Service model is price, it is a more complex business.

I wonder if you would have had the same comment had you missed a special event or short prepaid holiday due to some of the LCC model limitations?
breakfastburrito is offline