ITGuy,
Please read my note again,I didn't say the Crew shouldn't get paid more than Groundstaff, my point was that in general Crew tend to higher awards and benefits throughout the airline industry compared to other groups. I have no axe to grind about that issue, its just the way it is.
As for IT systems and people causing disruption thru malice or just system crashes, I agree with you. I was overseas in March when the BA system crashed, my flight nightstopped and it took many days to get back to normal. The issue then was how could a major airline allow such work to go so badly wrong in the first place?
Yes, there are skilled people in all areas of the airline, from the Flight deck down but Mgmt are more wary of some groups than others.