ryand36 - the customer is, as you say, losing out. However EZY are scaling STN back because it doesn't really make much in the way of money, when there are more promising opprotunities for basing aircraft elsewhere in the UK (e.g. LGW, where EZY pretty much have a monopoly on LCC flying) or Europe (e.g. Italy where Alitalia although no longer in cardiac arrest is still in intensive care)