Swanwick, Refunds. EZY: "Yes", BA: "No" !!??
Four hours delay yesterday? If only. Mine was one of 80 or so cancelled. The next available flight, 22 hours later, wasn't going to get me where I needed to be in time, so I had no use for the ticket. The BA position was a polite but frustrating "you have a non refundable ticket, you are not entitled to a refund."
Easyjet however were unequivocal - making the refund promise as part of the first voice message on their customer help line.
After about 8 hours camped at LHR, making lots of phone calls, I did get BA to agree to give a refund. I assume that other passengers who'd not persevered didn't get the option to cancel with a refund.
Anyone know if it really is BA policy to refuse refunds (to non-change ticket holders) if they can't provide the ticketed flight?
Swanwick wasn't the airlines' fault, but it was their problem in terms of customer relations - something that "budget" Easyjet seemed to grasp.