Agreed its all about training and staffing levels. Also the quality of the company you work for. Swissport might be a huge company but at these smaller bases there not pulling their weight. Down to management again i guess.
Guys on escorted passes being trained as leading hands and still not enough of them. I believe swissport BHX (dont know about STN?) have had several re-shuffles with no positive effect. Sounds like Labour at the moment!