Now re-read that last post and substitute Jersey and Guernsey for the IOM. Same mindset. EVERYBODY knew when the papers were late, and the name of the accursed airline. I used to live there, and am well-familiar with it. Not once an appreciation of the often-tremendous efforts to provide a service. (And as for the States' historical treatment of the only large indigenous airline of some 30 years ago, well!!!!!! Invite the Sicilians up and show them how to REALLY run an island!).
I even found myself doing it for a short period with jet equipment.........after a short while we dropped it as being a no-win poisoned chalice, and went off to do far more rewarding things. The Island mindset often chooses to try and ignore the bigger picture, and its vital influence on their very cosseted existence, and people and organisations suffer as a consequence.