In my opinion you are all missing one very important point. All the measures taken recently such as reducing costs, training times, staff (VR), will accomplish the managements short term aims to ensure that Mr Barron and his senior collegues get their pensions and bonuses before they leave nats for pastures new. In 12-18 months time when the general economy picks up and you have more flights but do not have the neccesary resources or personnel to deal with them what will you do then or will it be too late?