You really hit the nail on the head Tin-bullet there. We were promised at least 10% from January and I am one who did not forget that. Now all the office guys get 5% while we sweat it out with three. Not bad!!
As for the contract's worth, just ask the DWC guys what they were promised (over and over again) and what they got eventually, it says a lot about Serco and its management.
Serco will always be a profit making company but if it starts playing about with contracts as it feels best then we are going to go back to the times when people were not even thinking of coming here.
Still a good deal for now but ears and eyes open for whom you cannot trust!