"....not involved in my profession"
It appears you draw comfort from the misguided belief that I am not part of your profession and therefore have no credibility in my argument. Your simplistic assumption being that I don't agree with your very narrow ill informed point of view therefore I must be an outsider.
If this belief ensures that you sleep soundly at night then I will not waste my time arguing the contrary.
".....CX has a 'better' product as far as the operational side of things is concerned."
And this little gem is where the fun starts. What exactly is the "product" to which you refer? Would you care to explain how achieving a rating of "better" is determined? Who determines this?
I look forward to your response. It should be interesting.