Coronet:
Customers are the reason you have a job.The reason your company exists. No customers. No job for Twiggs. A fact you have failed to grasp
No, no,no Coronet! Customers are
not the reason Qantas staff have jobs.
The real reason is that Qantas is protected by the Government and has a fixed share of capacity into and out of Australia
by law, and that their market share, at least in good times, is a function of the fact that
Australians have no choice but to fly Qantas.
And that of course is why they can get away with giving their customers a ****ty travel experience year in, year out. That is why QF management can get rid of frontline staff and bully what's left. Even if Qantas could find a Board and Senior Management group more dysfunctional than the current lot, it would not matter,
because Qantas has a guaranteed market share.
Well that is of course in
good times. In the current economic downturn, coupled with an influenza pandemic, there are not going to be quite so many people travelling are there? But guess which airline is going to take the biggest hit?/ Hint: It won't be Cathay or Emirates or Singapore Airlines.