Unfortunately, every Customer Opinion survey carried out by airlines over the last 30 years has highlighted "Punctuality" as the number one priority.
1. To ensure a punctual arrival, the airline must ensure a punctual
departure.
2. To ensure a punctual departure, the airline must have a punctual push-back.
3. To ensure a punctual push back, we must have punctual door closure.
4. To ensure a punctual door closure, we must ensure punctual load sheet production.
5. To ensure punctual load sheet production, we must ensure punctual check-in closure.
To hold an aircraft on stand at LGW beyond 7 minutes can result in a 2 hour delay awaiting a new slot, at a penalty cost to the airline of £300 per minute for a 737 sized aircraft. Against this, is it reasonable to expect any airline afford to hold for late running passengers?
Basic really, but unfortunate for the late passenger!
