Problems Starting Up
My friend’s computer is on the blink. When she switched on yesterday, she was presented with a black screen, with white writing. The message reads something to the effect:
We apologise for the inconvenience, but Windows did not open properly. Recent hardware/ software changes may have caused this. (She hasn’t had any recent changes.)If this was caused by a power failure, choose “Start Windows Normally”
Then there is a choice between
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration
She’s tried them all, gets, briefly, the Windows XP start-up screen, then very briefly, a blue screen with writing, then back to where she started!
Over the phone, I had her switch on the computer in safe mode, but apparently it went back to the black/ white screen that she had already experienced.
Sounds bad. Anyone got any thoughts?