Lobe, sure I'll buy in.....
Big picture.
The airline does not cease to remain competitive during the hard-times. Focusing on market share, reducing schedules, yeild management, delaying aircraft orders and delaying fleet growth, staff cuts, recruitment freeze etc. These are BIG PICTURE issues that save the airline serious cash (think billions!).
A service ITEM does not have the same impact as the above issues. Especially in an area like Premium Economy which is proving popular as Business class numbers are down due to tighter personal and corporate budgets, where the Prem seats might actually replace bussiness seats to suit the current market.
Big Picture.
Do your job without bitching about small issues. Do your job with a smile on your face and feel engaged. Offer the best possible service to your pax and they WILL fly with you again, the airline will make money and you can stop worrying about your and your colleagues jobs.
Big Picture.
Wear the jacket.