ng suitcases when they discover the 15kg weight limit can't be pooled so their toddler's bag must carry more weight. Sorry, the idea that Ryanair's policy on this is to minimise the wait of passengers who "comply with the T and C's" is comical. Let's be honest here: RyanAir's policies are designed to maximise the amount of fees they can extract from passengers to balance out their supposed low fares, whilst at the same time incurring as little cost as possible themselves.
Ryanair's policy is to make money.........they are an airline not a charity. Their T and Cs are on the website and you have to click you understand them when you book. Additionally their Travel Questions tab is pretty visible. If people just click the T and Cs and assume then who is at fault ?
Apart from their major bases the people on the desks are contracted staff to a ground service handler who don't want the extra cost of people paying at the desk.