Trogs dear boy....
The Redhill Travel Department post Vivian must have been relocated to Houston from your complaint!
The Black Sardine could never understand why I objected to being routed to Dallas when traveling to North Carolina.....a short three hour flight beyond my destination with routing via Atlanta to get to the International Airport served by direct flights from London and Frankfurt.
What was even more amazing was I could buy "Y" tickets cheaper than Bristow was paying for their no change...no refund...non exchangeable tickets....and they would not agree to a reimbursement agreement where I bought the tickets and they could save money.
Must have interfered with the old "Bristow Management Fiddle" so well known in those times.