I am a regular passenger flying EZY from Luton to Schiphol. I always fly on Friday evenings and back late monday night (classic long weekend times). This means that I am normally going through the airport at some of it's busiest times. Luton does have it's problems as already described but it is brilliant if you ignore the fact that it is trying to be an international gateway and just treat it in the same way you would treat a bus station. Same applys to EZY. The regular customers see the airline for what it is (i.e. a bus service to the continent) and get slightly hacked off by the moans coming from first time passengers who expect it to be the same as BA or KLM. Saying that, I think flying EZY from LTN is a lot more comfortable than flying KLM UK from STN.