I worked as a dispatcher on behalf of easyJet for almost three years and agree with all the above. One day the easyJet/ground handling 'management' came into our ops room with a list of each of the turnarounds we had performed in the past 2 weeks. They then wanted each of us to explain the reasons for the 1 and 2 minute delays that were not recorded, but had been picked up by ACARS.
In the end i was hoping the cabin crew would take as long as they wanted over their cleaning/seat pockets/security checks. As long as i had a corridor full of pax waiting, i felt i was doing my job.
I soon became a bit fed up with it all and only enjoyed the job when i was dispatching over at the cargo apron. I will never forget the day the easyJet base captain turned round to me and asked what the 30 SECOND delay will be.
I now work for the other low cost airline as flight crew - (non-ACARS aircraft). It seems to be a bit more laid back over this side!
MB