Originally Posted by
scott_cardiff
My father who has previously suffered from DVT called to pre-book an extra leg room seat with TOM this morning, only to be told by the call centre advisor that he was not eligible and would not be able to open the exit if there was an emergency. WHAT, with DVT?!?!?!?!??.
Contrary to some belief, airline personnel do not have medical degrees. If somebody states they have some "condition", especially one known just by initials, then no exit row. Goodness me, this pax advises they have had difficulty with sitting in airline seats on previous occasions and then expects to be seated in the prime position to take responsibility for the emergency exit.