staff have the binoculars out looking for the plane
HA Staff in Syy do not possess a pair of binoculars - stop making things up.
they refused to use ambulift, which I believe the lady's doctor requested.
Had one been requested and it was serviceable it would have been used. Staff do not 'refuse' to help passengers.
The lady fell over the deathtrap of a step and was hurt badly. Not an infrequent occurance from what I hear.
If this is true PM me the date it happened. I don't recall this happening but will check. In 4 years of operating the route it has never happened to me so I would say it's a very infrequent occurence.
You seem to have it in for Hwy for some reason. I don't care, anyone who sees a one post wonder disregards them anyway. However I will not watch you denegrate or call in to doubt the commitment of our staff out West. To a man they are excellent, and often go beyond the call of duty assisting pax who quite frankly should be on a stretcher in the back of a King Air.
Mind you I doubt very much you've ever seen the inside of a Jetstream never mind actually travelled with us.
