BBC On-line mentioned the airline name three times.
Work for BA?. .I can understand the frustration.
My outfit can't make a decent cup of tea in any class either.
You know after 8 hours into the flight and when you usually don't want a cut-rate breakfast(muffin, juice and yoghurt) but a couple of cups of good tea would set you up for a morning arrival and a long terminal walk from the gate and customs and baggage re-finding and another long ground transport to... and you get...mediocre or worse.