For many years my remuneration has failed to keep up with the cost of living and I am at the stage now of being fully committed and having little or no discretionary spending. I have enquired of the suppliers of my mortgage, food, telephone, electricity, gas and other essentials if they would be willing to waive the payments during the time of my SLS and have been unable to find the support that you would expect of a grateful supplier to a long term and loyal customer.
Clearly not same team same dream people - they must have misheard. Call them again and mention 'Tony' from Swire.