I appreciate fully that office workers/CTC staff may not fully understand the job of an ATCO or assistant and the teamwork that is involved.
It is slightly worrying that an 'ATC Expert' who used to be a controller has lost sight of the ATCO/ATSA relationship, just because they now reside at CTC.
Maybe that is indicative of where this company is going wrong, if ex ATCOs are even questioning the ATSA role and significance?