Originally Posted by
Envoy320
Thomas Cook are telling you by issuing you with your ticket showing the correct time........No argument or point to the statement really.
That's an unreasonable approach, hopefully from a non-customer facing team member. If the passenger has booked and been given initial documentation for one time, to just change it for another time without specifically pointing this out is inappropriate. At best, a couple of people on each flight won't notice the change. Bear in mind that by the time the tickets are finally issued passengers will have made many other arrangements around the initial details, booked taxis, etc.
The IT industry has always done this, not just by an hour but switching morning to afternoon departures, etc. One I dealt with had been sold as an 09.30 departure, 2 weeks before departure it was changed to 05.30, with check-in still "minimum 2 hours before", so 03.30. And then they said it was not a night departure. Of course, as you can imagine at 03.30 there was a planeful of passengers in the terminal waiting for the check-in staff, who had still not turned up yet to open up.