CAA Monopoly!!
Disappointing performance by the CAA on the April exam results, they charge us when we are late with exam change requests, running tight rules on such things, then charge significant sums of money to sit exams yet provide a poor service when it is their turn to meet obligations of delivering results in a timely fashion. You would have thought after such a long time they would have a fail safe procedure on such an important aspect of licensing. The European Commission needs to look into this monopoly organisation and the lack of competition to the ATPL/CPL exam process that could be delivered by other organisations if they were allowed to and in a more professional manner.