somewhatconcerned
You state 'However the atmosphere in the cabin created by the cabin crew is appauling (sic)."
That comment is subjective and unfair. I would suggest that many would claim the opposite. Would you care to elaborate?
I appreciate that English is probably not your first language but 'I travel fairly often with a co. that states its dislike of BA's tactics on their aircraft and find them very good.' makes no sense. What do you mean?
BA actually go to great lengths to ascertain customer perception and satisfaction levels. I believe that one thing that has come from these surveys is that we could be more consistent. The results of these various surveys are communicated to the staff. We would be foolish indeed if we did not read and take note.
We carry many millions of passengers. I also travel as a passenger frequently in all cabins and am perhaps more critical than most when observing the experience from the paying customer's point of view. When we are good I believe we are amongst the best. It grieves me when I hear otherwise. What I am sure of is that the majority of BA staff are very loyal and work extremely hard to win and retain passengers.
Yes we have problems (name me an airline in the world that doesn't or hasn't been criticised on this BBS) but overall I believe that most of the puerile criticism of BA, Easyjet, Ryanair, BMI, Virgin etc is out of all proportion to the actual level of dissatisfaction.