I travel to the States more frequently than most but far less frequently than the buisness pax but I have to say that for an economy traveler like my myself they rank very low in my opinion. All ticket purchases are done through agents and check ins are done with the rest of the cattle class so I find that hard to compare with others. However the atmosphere in the cabin created by the cabin crew is appauling. I travel fairly often with a co. that states its dislike of BA's tactics on their aircraft and find them very good. I travel with a major US carrier more frequently than either of those two and find them exceptional.. .BA can only rely on it's rep for so long. It's time for BA to do a long term indepth study into customer satisfaction right down to grass roots level (not just a study that allows management to hear what they want, it needs to be a warts an all affair).. . I think BA may get a shock, I have heard many agree with my humble opinion.