Guardian article 7 May(NATS)
According to The Guardian newspaper dated 7 May, our CEO Richard Everitt was " dissatisfied with the sevice's(NATS) operational performance on September 11th." He also stated that NATS emergency procedures needed to be improved and that he would be setting up a working group to improve those procedures.
Interesting, I thought everyone was of the opinion that we all bust a gut to provide the best service in very difficult circumstances on that dreadful day. Obviously I was wrong, what does Mr. Everitt know that we don't?