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Old 21st Apr 2009, 02:25
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Harbour Dweller
 
Join Date: Aug 2006
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Tension in CX Management

It seems our CX leaders are becoming increasingly concerned as to the pilot's rejection of the proposed new contract & the side issue of SLS for some but not all.

Word is leaking out from very recent Upper level management meetings that were called to discuss the large amount of negative feedback received regarding the lack of unity between the CEO's message, the DFO's Friday news & the GMA's update.

There is a large amount of concern also as to the pilot bodies rejection of the COS08 contract & the AOA seeking legal advice on the whole issue.

A particular issue is the GMA's update contradicting the CEO's message that all employees must support the companies need for SLS. The FAU is asking why CX is excusing certain pilots from SLS whilst at the same time asking all of its members to stick together as a CX team & support SLS. Cathay has already informed its shareholders & the press of the need for all employees to take SLS in this difficult time yet they are happy to exclude some employees from SLS.

Tension is setting in that such a poor job has been acheived in "selling the contract" to the pilot body & the lack of support from the AOA also.

Keep up the pressure guys. The message IS being heard..
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