"We continue to invest $1.5 billion a year in engineering. We spent probably more than any of our peers on engineering so it's something that's very big for us, very important for us."
Where the f##k is it being spent. Absolutely nowhere I'm working. Same ground equipment, same outdated IT equipment, same old tooling .. ah yes, we got some new cones last week.
Mr Joyce says issues with late flights have been resolved since an industrial dispute with engineers ended last year.
Let me think here - Content LAMEs = productivity (ie ontime performance). No brainer really.