Sorry, but disruptions happen. Flights get delayed or cancelled. It happens. Nobody wants it to, but it does. Not often. It's always upsetting for some people, and it's sad a disabled child was severely affected, but what has that to do with it? And in the minutes avialable to try and get the group on another airline's flight? You seriously are kidding? I'm afraid sometimes you have to accept force majeure- there is nothing anybody could do, despite the 'better ideas' from various posters. It's all very well claiming they would have handled it better- they were all in bed far away. The staff on duty are there just to handle departures for people with valid tickets, not act as a social service/sympathetic ear. They cannot handle odd requests- there is no capacity. No point getting upset with them, they were doing their job at maximum capacity already. They have schedules to keep. A problem with Ryanair's passengers is not for them to solve, especially when they don't have any authorisation. You have to be real. Why didn't the family go the day before to make sure? The day will be long and exhausting as it was planned. That is worthy of criticism!