Quite. Couldn't agre more, and I agree explanations for such events are required. However, there is very often an observable degree of smouldering resentment that whatever happened, 'it was the fault of those monkeys up front and I want to know what they were doing with my safety, NOW!'. People these days go on cruise ships, then expect to sue everyone in sight if the ship runs into a storm or rocks too much. How outrageous, ships occasionally experience storms! Go to India as a tourist and people complain the food is 'foreign' and nobody speaks English (in fact they speak English better than the English!). People must be reminded to be more pragmatic and understanding of the unexpected.
....Or Rainboe will be unleashed!