Firstly, apologies if there is a more appropriate place for a posting like this or if the mods think that Pprune isn't the place for a post like this at all. I am motivated to post, however, by the 'SLF experience is miserable' thread elsewhere in this forum and want to give a different point of view.
Last night (17 into 18 April) I flew PE from SFO to LHR on VS20. More or less nothing went wrong, save for a delay getting on stand at a crowded LHR, and moreover the cabin crew and ground staff at both airports were excellent. Particular praise is due to the Virgin cabin crew who could not have been more helpful (prompt service, great flexibility with food and drink, efficient solving of a problem with the AVOD system, dimming the galley lights to let us sleep better and so on).
I don't work in aviation, but think it cannot be anything other than disspiriting to read endless threads on the SLF part of this site complaining and bemoaning the state of aviation in the 21st century.
Let me start a scandalous new rumour - more often than this site would have people believe, cabin crew and airport staff succeed in delivering excellent service to difficult and demanding customer, often I imagine for precious little thanks.
So, to the cabin crew of VS20 yesterday, thank you.
