It is great to see so many JQ optimists out there. Keep it up, it is good for morale which has taken such beating in recent months.
That said, JQ will always be the black and decker version. Nothing has changed and nothing will. The model is low service low cost. Changing the model to full service is tantamount to changing QF to low cost. It simply won't happen. Why? Because QF is where the money is. Without QF, JQ won't survive.