How do you tell someone you won't fly them?
Talking to an acquaintance who has expressed an interest in being taken flying. After some discussion he says "oh by the way I'm frightened of flying". I investigate a bit further and he says he "freaked out" on a holiday jet.
So no way am I taking this guy as a passenger.
The politest way I could think of putting this was "sorry mate, I haven't been trained in how to deal with passengers who are frightened of flying, and one of the ways we stay alive is by not doing things we haven't been trained for".
Was there a better way of putting it?