M,
Try this link. It is not the full report but will give you the flavour of the issues. One of the key points is that the crew did not refer to the Fuel Imbalance Checklist and therefore did not note the caution at the beginning of the checklist:
FUEL IMBALANCE
"FOB........................................................ ...........CHECK
Compare the FOB+FU with the FOB at departure. If the difference is significant, or if the FOB+FU decreases, suspect a fuel leak.
CAUTION
A fuel imbalance may indicate a fuel leak.
Do not apply this procedure, if a fuel leak is suspected. Refer to FUEL LEAK procedure"
ASN Aircraft accident Airbus A330-243 C-GITS Terceira-Lajes AFB, Azores (LFB)
best regards,
Bruce Waddington