They're still at it.... midday today BA inbound from the middle east wanted to hold for around 10 minutes. When asked why he intimated that the stand wasn't ready. We said that was an unacceptable reason and he should hold on the ground; he agree to "carry on".
We work damned hard to assist guys who are short of fuel yet we still get these bananas who think nothing of wasting fuel simply to avoid waiting on the ground. Anyone like three guesses as to how they explain the delay to the pax?