CPL1 you've got it in one.
Adhoc maybe it should have read "availability" instead of serviceability.
HL still in Sols for the time being. Not sure about the deadwood comment, a lot of very experienced people in the operation.
The new contract provider is still to be announced, sometime in May, someone will be shafted by PDL whatever way it goes. Which is a pity, the HL and HW people are all a good bunch and have enjoyed a few relaxing ales together, as it should be.