I had a lot of problems with Virgin Media after they did an upgrade to their systems
They had sent out an email saying not to worry and to make sure you update the drivers (if running Vista) for the old style USB ADSL modems, which I wasn’t
As I was using a Belkin wireless router I shouldn’t have been affected according to their email
Wrong, no signal appeared. Things I ended up doing was removing the facia of the telephone socket box looking for a light. Wasn’t going to happen as it is an old socket! Filters were changed. Still didn’t work
Then they told me to update the firmware for the router (which didn’t cure the problem)
After eventually receiving a disk with the new drivers, I went back to my old USB modem with new drivers which again didn’t fix it and just generally got the run around
Bearing in mind I shouldn’t have had to do anything. They even suggested I download the drivers myself. Not very practical as I had no internet and I was on my days off.
Eventually after a week or so they got it sorted. Not too sure what they did
Within a week it went again. This time I was told they would have to check some other things which again took a couple of days
Not the best service I must say. I kept asking them for a new router which they said they couldn’t do... Thanks. Did get a free month out of them though
Just have to wait until the next time it drops out